Big Brand Tire & Service
address: 1304 Newbury Rd Suite B, Newbury Park, CA 91320, United States
Phone: +1 805-494-4200
services: Service options: Kerbside pickup, Delivery, In-store pick-up, In-store shopping, Same-day delivery,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Gender-neutral toilets, Mechanic, Toilets, Wi-Fi, Wi-Fi,
Crowd: LGBTQ+ friendly, Transgender safe space,
Planning: Appointments recommended,
Recycling: Batteries,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,
Phone: +1 805-494-4200
services: Service options: Kerbside pickup, Delivery, In-store pick-up, In-store shopping, Same-day delivery,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Gender-neutral toilets, Mechanic, Toilets, Wi-Fi, Wi-Fi,
Crowd: LGBTQ+ friendly, Transgender safe space,
Planning: Appointments recommended,
Recycling: Batteries,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,
category: Tire shop
rayting: 4.7
site: https://bigbrandtire.com/locations/thousand-oaks-ca
worktime:
rayting: 4.7
site: https://bigbrandtire.com/locations/thousand-oaks-ca
worktime:
Day | Time |
---|---|
Monday | 8 AM–6 PM |
Tuesday | 8 AM–6 PM |
Wednesday | 8 AM–6 PM |
Thursday | 8 AM–6 PM |
Friday | 8 AM–6 PM |
Saturday | 8 AM–5 PM |
Sunday | 9 AM–4 PM |
Name: L* F**
Date: 2024-06-30 20:22:57
Rating: 5
Comment: Drive in for tire repair, they did it in 35 minutes, and it was free service. They deserve the rating.
Name: R**** G
Date: 2024-06-29 22:12:42
Rating: 5
Comment: Good place to get service.
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Name: M*** V***
Date: 2024-06-29 16:17:13
Rating: 5
Comment: I had a great experience with Big Brands of Newbury Park. The service manager Steve first helped me with a flat repair- this was free! Then I had my brakes done and the repair was fantastic. I do recommend anyone to check out Big Brands. I was very happy with the service.
Name: T***** - M** B*** G***
Date: 2024-06-28 06:36:16
Rating: 5
Comment: Came in for a free tire rotation and they took care of me without a long wait. I was very happy with the service they provided. I’ll be back for any future tire service I might need. Thomas was great.
Name: M****** r*****
Date: 2024-06-21 00:20:51
Rating: 5
Comment: GREAT customer service! Personable, helpful and kind. Easy appointment making on-line.
Name: H**** G*******
Date: 2024-06-19 02:32:35
Rating: 5
Comment: Excellent customer service! They went far and beyond my needs! Answered all my questions with care, making sure I understood everything that was going on! Talked to several Techs and all of them were great! Fast service as well! Keep up the good work!!! I recommend this place to everyone!!!
Name: C******** S*****
Date: 2024-06-14 20:32:21
Rating: 5
Comment: Really happy with the service from Big Brand and they are fair/honest!
Name: S***** F*****
Date: 2024-06-14 01:22:27
Rating: 5
Comment: I’ve used them for over 20 years. Honest, excellent service and priced well. Thanks to the guys in Newbury park shop!
Name: j***** t****
Date: 2024-06-13 21:12:29
Rating: 5
Comment: Great service, work, and staff. I’ll be back for future needs!
Name: A* M****
Date: 2024-06-13 15:56:53
Rating: 5
Comment: The team over at Big Brand have always done a great job whenever Ive come in for new tires or tire repair. Always courteous and professional. Impressed with Stuart and team on how clean the shop was as well.
Name: S**
Date: 2024-06-07 20:14:38
Rating: 5
Comment: Thomas was very professional and helpful.
Name: G***
Date: 2024-06-05 01:04:20
Rating: 1
Comment: Had an appointment at 4:30 for two new tires. At 5:30 I decided to check on the status to realize they havent even started it. The guy in the front works slow and had an attitude. He said I came in late, then said he was short staffed. Its sad because I had a good experience the first time coming here but sadly I will take my business elsewhere.
Name: c b (********
Date: 2024-06-02 00:10:28
Rating: 5
Comment: Great service and commutative staff members; love going to them with anything that comes up
Name: B*** R******
Date: 2024-06-01 23:20:33
Rating: 5
Comment: Great service, I highly recommend them.
Name: E***** A********
Date: 2024-05-30 20:04:59
Rating: 5
Comment: Very helpful to check my son’s car to see if we had a battery problem - all checked out at no cost!
Name: B** S*****
Date: 2024-05-30 19:54:39
Rating: 5
Comment: The Guys over there at Big Brand got me taken care of and I made it a seriously challenging task to get done at all! Thanks for going above and beyond!!!
Name: x******
Date: 2024-05-29 23:22:41
Rating: 5
Comment: This big brand tire location is the best. They are realistic with time expectations, they try and save you money on labor and parts and, as a woman, theyre not trying to nickel and dime me or convince me to get things I dont need.I dont live in Thousand Oaks but I do come to Thousand Oaks to go to this location when I need service on my car.
Name: S**** R******
Date: 2024-05-21 19:02:43
Rating: 5
Comment: Big brand tire customer service is excellent. The service was great.
Name: G**** M****
Date: 2024-05-16 18:42:57
Rating: 5
Comment: Great service! Great staff! Love this place
Name: B**** M****
Date: 2024-05-14 20:25:40
Rating: 5
Comment: Excellent service, very professional guys.
Name: D**** M*******
Date: 2024-05-08 22:59:27
Rating: 5
Comment: I highly recommend the Big Brand Tires in Newbury Park. In the last few years, I have bought all of my sets of car tires from them for various vehicles. They always search the best price for me, and give top-notch customer service. Their installation appointments are also super fast, always timely as promised (actually, usually faster than they estimate). If you decide to wait in their lobby, they do have 2 desks with wall plugs and Wi-Fi for laptops, so I don’t have any downtime from work. Today I had to go in for an emergency flat tire, due to running over a nail. They took my car on short notice, promptly patched it in less than an hour, and I was out the door and running again. Everyone who works at the front desk is knowledgeable and honestly some of the best service people I’ve ever had, with top notch hospitality and courtesy, and make every customer feel important, even when I don’t have a big budget to spend like others might. I have been to other Big Brand locations in the past, but they were not nearly as hospitable as the Newbury Park one, so I actually drive out of my way just for that particular store.
Name: H*** H***
Date: 2024-05-06 20:24:32
Rating: 4
Comment: Great service, reasonable charges
Name: R** G******
Date: 2024-05-03 17:22:08
Rating: 5
Comment: You can’t ask for better service for your vehicle.
Name: D*** P*******
Date: 2024-04-24 17:26:50
Rating: 5
Comment: Always a positive experience. Great service and staff!
Name: C**** C******
Date: 2024-04-22 22:01:32
Rating: 5
Comment: The Store Manager, Steve, could not of been nicer. He worked really hard so I could afford the service. He went the extra mile to find the place of origin for a small oil leak. I have always got my tires at Big Brand Newbury Park, but I will now come here for my car service. Thank you Steve.
Name: S**** A*******
Date: 2024-04-20 21:45:31
Rating: 5
Comment: I also recommend Big Brand Tires in Newbuy Park. I normally would only go to a tire place to repair or purchase tire’s how I have found they provide prompt, economical and excellent service. There is a very comforting waiting area as well.
Name: M*** P*****
Date: 2024-04-19 00:08:36
Rating: 5
Comment: Jumped right on my tire issue and resolved it.
Name: J***** S****
Date: 2024-04-18 18:07:54
Rating: 5
Comment: Updated me on progress of service. Very prompt . Helpful
Name: S**** N********
Date: 2024-04-15 15:00:23
Rating: 5
Comment: Awesome experience everyone is friendly and helpful I recommend this place to everybody.. Steve is Great
Name: P* R****
Date: 2024-04-12 23:15:41
Rating: 5
Comment: Newbury Park location has been servicing my work fleet and personal vehicles for years. They have always given great service and very competitive pricing without a single hiccup in any of their work. I don’t go anywhere else for tires and oil changes.
Name: J****** F*******
Date: 2024-04-06 22:42:02
Rating: 5
Comment: I recently went to Big Brand tire in NP for a coolant issue with my car. It was the first major issue with the car since my husband passed away a few months ago. Thomas and the team at Big Brand tire took wonderful care of my car, and were incredibly kind and patient in helping me understand and navigate the issues. I really appreciated the thoughtful care and exceptional customer service!
Name: J**** L**
Date: 2024-04-04 21:14:02
Rating: 5
Comment: Very good service, free tire repair.
Name: P*** C*****
Date: 2024-04-04 13:40:08
Rating: 5
Comment: Very professional and courteous. Their free rotation program is a nice perk.
Name: C* S******
Date: 2024-04-03 22:25:29
Rating: 5
Comment: Great customer service and great car care!!!
Name: C******
Date: 2024-04-02 20:54:49
Rating: 1
Comment: Run dont walk away from this place! I made an appointment for today at 2 PM for an oil change I go inside oh sorry, we dont have your appointment and its going take over an hour and a half to get your oil changed done today. Are you kidding me!
Name: D**** R******
Date: 2024-04-01 21:04:15
Rating: 5
Comment: Friendly and helpful staff. Service is usually a quick turnaround a prices are reasonable.
Name: B***** D********
Date: 2024-04-01 20:31:06
Rating: 5
Comment: Fixed a slow leak in my tire for the second time in 2 months. Two separate tires and they had a screw in one and a nail in the other. No charge!! I will definitely come back for alignment or tires. 👍
Name: A**** s*****
Date: 2024-03-30 05:12:42
Rating: 5
Comment: I have visited them yesterday for a tire patch and they had the best service ever. Steven was very kind informative and great at customer service. Thanks alot for your service I’ll definitely be using Big Brand Tire & Service for all my tire needs.
Name: D***** G******
Date: 2024-03-30 00:21:36
Rating: 5
Comment: Great service! I had an issue with my front suspension. They diagnosed the issue and repaired/replaced it and I was out the door in a couple of hours. I highly recommend BB Tires in Newbury Park! Ask for Thomas.
Name: c****** s*****
Date: 2024-03-23 18:08:43
Rating: 5
Comment: Yet another time that BIG BRAND on Newbury Rd has done an outstanding job. My 2019 ford edge needed new tires. Service was performed promptly and efficiently and the price was not too painful.
Name: L**** M******
Date: 2024-03-18 23:02:53
Rating: 5
Comment: Great customer service. Honest and dependable.
Name: M*** C*****
Date: 2024-03-05 23:49:39
Rating: 5
Comment: This place is always great. Good staff and good service.
Name: S****** R****
Date: 2024-03-03 01:36:57
Rating: 5
Comment: Ive been going to Big Bright tires for over 15 years. They are outstanding and very reasonably priced. Outstanding crew and Company.
Name: M** A****
Date: 2024-02-23 22:49:34
Rating: 5
Comment: Everybody that works there is really nice and helpful. Excellent customer service
Name: S**** S*****
Date: 2024-02-22 00:06:02
Rating: 5
Comment: Rotated tires on schedule. Painless process
Name: P**** C******
Date: 2024-02-22 00:05:29
Rating: 5
Comment: I wanted to Compliment Big Brand Tire & Service for the excellent service we received on my daughters car. Her tires were so bad, we didn’t realize it until I had a friend come over to look at er tire because it was so low. He said he would not drive at all on those tires. I called Big Brand because I have always received excellent service from them for maintenance on my Toyota. Big Brand found new compatible tires for her Dodge that were in stock. The price was Great and they were installed that same day! Great professional and polite service!!!
Name: D**** T******
Date: 2024-02-20 20:46:01
Rating: 5
Comment: Great service and honest people!!
Name: T***** W*****
Date: 2024-02-20 18:21:21
Rating: 1
Comment: Found what I thought was a good offer online for my wife’s suv. But was quickly reminded you get what you pay for in life. I arrived early for my scheduled appointment and after having to listen to 3 up sell attempts I finally was able to check in. Sat for 2 hours as they worked at a snails pace. They incorrectly re installed my center caps and when I asked them to correct it the technician “Jerry” got an horrible attitude and “yelled you should of asked me before hand.” Ask you what Jerry, to do your job right the first time?Bottom line is there’s a reason the corporate office of big brand has to offer online incentives to drive traffic to this branch. Horribly operated. Will never return and for sure never recommend.Update: NO one has even reached out via phone or email. Only response was to explain myself again to a random email. Terrible leadership can’t even call an upset customer.
Name: S***** C***
Date: 2024-02-18 18:34:14
Rating: 5
Comment: Fixed flat at No Charge and fast and friendly service 👍👍👍
Name: A O*
Date: 2024-02-17 23:40:01
Rating: 5
Comment: These guys got me in and out quick, didn’t gouge me, explained everything, answered all my questions, and were friendly even when busy, all for a reasonable price.
Name: Y***** K***
Date: 2024-02-17 18:56:52
Rating: 5
Comment: I drove up to have a flat fixed. During that they found a nail in the other rear tire. They fixed both free of charge. Everyone at the Newburypark, Ca location was amazing.I went ahead and had my oil and filter changed. At a reasonable price, I can not complain.Because their service was fantastic Ill be bringing in my other car tomorrow for same services.I highly recommend them. They are very polite and professional.
Name: R***** B******
Date: 2024-02-16 22:35:18
Rating: 5
Comment: Great guys, definitely did me right.Old man needed a helping hand and THEY WERE THERE FOR IT!
Name: C***** B****
Date: 2024-02-16 16:43:21
Rating: 5
Comment: I had regular maintenance done at the dealership, and they found a nail in the tread of a tire with less than 20k miles. They said they could not plug or patch it but offered to replace the tire for $350. I declined. An auto shop I contacted suggested I call Big Brand Tire.They popped the tire off of the rim, patched the nail puncture from the inside (the right way to do it), and reinstalled it on my car - all for the incredibly reasonable price of... FREE.To let no good deed go unpunished, I asked for a quote on some work I need for my other car. Thats just good business.Ill probably have them do the repair.The more you take care of your customers (even brand new ones), the more your customers will take of you (your business).
Name: H*** H***
Date: 2024-02-15 22:44:19
Rating: 5
Comment: I am ALWAYS greeted in a friendly manner despite my lack of vehicle knowledge. Service is above and beyond every time
Name: C**** P*******
Date: 2024-02-15 02:37:27
Rating: 5
Comment: Stopped in to Big Brand shortly before closing with a flat tire. They were courteous and quick to fix my tire. They will definately get my business in the future.
Name: J**** J***
Date: 2024-02-15 02:12:07
Rating: 5
Comment: They are always busy but always willing to help. Thank you
Name: V V
Date: 2024-02-10 04:00:51
Rating: 5
Comment: Since Ive found Big Brand Tire in Newbury Park, it just doesnt make sense for me to go anywhere else. The first time I used their services, I rolled in to get a tire repaired .. no charge! After that, I needed new tires and oil changes ... they rotate tires for free with oil changes, along with many other services. Theyll match lowest prices as well, You can set appointments online or by phone. Highly recommended!!
Name: J**** O******
Date: 2024-02-06 20:49:12
Rating: 5
Comment: The front lobby was clean and smelled really nice for some reason. Techs were friendly and helpful.
Name: M****** N****
Date: 2024-02-04 20:18:32
Rating: 5
Comment: Made an appointment at their TO location first but they were too busy and recommended that I go to Newbury Park which I’m glad I did. Great service from the beginning. I needed an oil change and alignment for my 2017 Escalade. They were very thorough and adjusted the camber and toe. The ride is great now. The alignment warranty is 6 months so if I hit any potholes, the gentleman told me to bring it back. I used to get my tires at America’s Tire but BBTS has won my business.
Name: l***********
Date: 2024-01-30 21:21:49
Rating: 1
Comment: After years of loyalty to Big Brand tire, I am sadly having to write a negative review. I brought my car in on a Sunday so I would not have to miss work and had all my tires checked and air put in. The low tire icon was not on when I pulled into Big Brand, but it came on when I left. I just figured that it came on while they were fixing it and that they had not turned off the icon. The next day the tire was flat. I had to Uber to/from work which costed me close to $100 I had to takeoff a day of work ( more money lost), waited 2 1/2 hours and I saw that it only took 10 minutes to do the work. I don’t know if they put the old tire back on because they couldn’t see anything wrong with it, even though it was flat and I have photos of that. I don’t feel that whoever answered the phone when I asked about whether the old tire was put on or not was helpful at all.
Name: K** C*******
Date: 2024-01-28 19:01:41
Rating: 5
Comment: Very professional and quick service.
Name: A*** S****
Date: 2024-01-26 06:26:55
Rating: 1
Comment: Received unprofessional and unethical customer service during a battery replacement. The staff insisted on a core charge for the new battery while retaining the old one. Additionally, the manager displayed rudeness while attempting to justify their questionable practices.
Name: K***** V******
Date: 2024-01-26 06:09:35
Rating: 5
Comment: Amazing customer service and high quality work!
Name: P* L
Date: 2024-01-20 23:38:51
Rating: 5
Comment: I have used Big Brand Tire (BBT) for over 5 years.Great experience Every. Single. Time.
Name: Y****** R******
Date: 2024-01-18 17:45:16
Rating: 5
Comment: Great service. Thomas helped me out and was friendly & answered my questions. Everyone else was very friendly too & im sorry about my loud baby 😅 even though no one said anything about her. I’ll come back again when I need new tires again!
Name: R******* P********
Date: 2024-01-15 12:04:22
Rating: 5
Comment: Without any hesitation, these guys checked on a possible nail in my car, and fixed it with class and professionalism. AA+ grade. Highly recommend
Name: B******* B****
Date: 2024-01-12 01:21:22
Rating: 5
Comment: Great service! Great people! Bring our 2 cars for different services, always happy with the result and pricing!
Name: N******** M*******
Date: 2024-01-04 03:27:22
Rating: 5
Comment: I love big brand tire!! Steve is my guy and helped me out so much! Would recommend this place to anyone! :)
Name: A******** B********
Date: 2023-12-26 19:55:51
Rating: 5
Comment: They fixed my flat tire for FREE! Im not exactly sure how sustainable their business model is, but I as a customer absolutely love it!
Name: D**** S****
Date: 2023-12-19 16:26:30
Rating: 5
Comment: I appreciate the crew accommodating me last minute, working with Michelin on a claim, and staying open past closing time to finish tire install on my truck.
Name: j****** w****
Date: 2023-12-19 03:30:47
Rating: 5
Comment: Thomas at the Newberry Park store, was unbelievable in his help for my flat tire
Name: R****** M*****
Date: 2023-12-17 18:05:28
Rating: 1
Comment: No friendly front office. Overcharged. Took entirely too long
Name: V****** j*****
Date: 2023-12-15 19:11:18
Rating: 5
Comment: Great service! highly recommend doing an appointment and drop it off let them do there thing.
Name: K*** P*****
Date: 2023-12-14 19:50:28
Rating: 5
Comment: Always quick check in. Casual and friendly. Waiting area ample. Follow up help updating the electronic tire maintenance reminder, with a smile.
Name: B**** A********
Date: 2023-12-14 01:17:50
Rating: 5
Comment: We’ve been going here for many years for all our family’s cars. Thomas helped us the last couple visits and he does a wonderful job, very thorough and answers all my plentiful questions. We always recommend and refer people here!
Name: S***** J******
Date: 2023-12-13 19:52:21
Rating: 5
Comment: Always a great experience! Thank you Big Brand.
Name: N***** A*
Date: 2023-12-12 01:44:18
Rating: 5
Comment: Excellent communication and very helpful. Was able to get me in to fix a nail in my tire on the same day.
Name: T**** S******
Date: 2023-11-25 23:40:25
Rating: 5
Comment: Excellent service! I highly recommend Big Brand. Every time I take my car in, they go above and beyond to answer my questions and explain what’s going on with my Toyota. They are very honest, efficient, and always give an accurate time frame of service.
Name: C***** B
Date: 2023-11-24 17:47:00
Rating: 1
Comment: Update to my previous 5 star. DOMINIC WAS YOUR BEST EMPLOYEE!!! Really gone downhill on work ethics. The “new” employee there walked right over me when I said I had warranty under 6 months for my alignment and went ahead and charged me $200 saying I did not have the warranty. I came back the next day with warranty receipt to get a return. Negligence.
Name: A*** L**
Date: 2023-11-17 00:49:54
Rating: 1
Comment: Ive been a customer for over a decade. Deeply disappointed with what transpired. I brought my Tesla in to replace all 4 tires. After replacing, the tire pressure sensor showed an error. I brought it back to Big Brand to inspect and they said that it could possibly be a bad sensor. Big Brand initially said that they would order one. A week later, they said that they dont have an account with Tesla and that I should buy one from Tesla and they would reimburse me. I bought a tire pressure sensor from Tesla and gave it to Big Brand to install. After installation, they said that didnt fix the problem and that I would need to bring it back to Tesla. Big Brand said that to submit the receipts and they would write me a check for the cost which would take up to 2 weeks. I sent them the Tesla repair receipt and cost of sensor and its been over 2 months. Ive followed up with Big Brand at least half a dozen of times. Every time Big Brand told me that theyll cover it and take care of the costs. However, still no compensation check. This is so unprofessional and such a bad business practice.11/16/23-issue resolved. Thank you.
Name: F**** S****
Date: 2023-11-12 01:15:57
Rating: 5
Comment: They always do a great job on my car! Wonderful service, super friendly, they always remember me. 10/10 Would recommend. Even if I get work done somewhere else, I always have them check it afterwards and they are super honest.
Name: P*** G****
Date: 2023-11-11 01:58:23
Rating: 5
Comment: Had to have the car towed there at 4pm. They had a replacement tire installed and a full alignment done by 5:30pm on a Friday night. I always have excellent service at Big Brand!
Name: K**** F*********
Date: 2023-11-10 23:38:04
Rating: 5
Comment: Big brand tires is always so incredibly friendly and helpful. I definitely recommend them 100%.
Name: J******* P*
Date: 2023-11-02 16:34:03
Rating: 5
Comment: After dealing with many other tire shops over the years, from locals to large chains, I have to say Big Brand is the best. Honest, fair, and great service. Only place Ill take my cars from now on.Fair, honest, good prices, and helpful staff. They caught things other places did wrong or neglected, and they offer good warranty options, plus free flat repairs, fills, and tire rotation.
Name: J****
Date: 2023-10-28 21:10:10
Rating: 5
Comment: This place is great! Quick & friendly service. Great workstations inside with air conditioning so you can get stuff done while you wait.
Name: M******* R********
Date: 2023-10-18 20:42:21
Rating: 5
Comment: I discovered a slow leak in one of my tires at the beginning of the day and was able to schedule an appointment for a free tire repair within three hours of discovering the leak. The staff was friendly, the waiting room was clean (there were also chairs set up outside if you wanted to wait in the sunshine), and my tire was fixed in almost the exact amount of time they estimated. Would recommend this company (and this location) to a friend!
Name: C***** W***
Date: 2023-10-15 23:01:09
Rating: 5
Comment: I’ve gone twice with two different vehicles for alignments and the guys have been too notch both times.. I’ll definitely be going back for all my alignments!
Name: M*** H****
Date: 2023-10-04 23:52:59
Rating: 5
Comment: These guys are awesome! Knowledgeable and helpful, but most importantly honest. Would recommend them to anyone!
Name: R******* L
Date: 2023-10-04 18:41:19
Rating: 5
Comment: Reasonable price. Friendly customer service. Jack, who I was dealing with at front desk, was especially helpful in explaining everything.
Name: A***** M*******
Date: 2023-10-02 04:05:23
Rating: 5
Comment: I had a wonderful experience, everyone was helpful and knowledgeable about their work. I will recommend anyone to Big Brand, they care about their customers, and sure great interest.
Name: R*** E****
Date: 2023-09-29 17:47:56
Rating: 5
Comment: Great service at fair price. Staff was friendly and efficient. I will continue to go to Big Brand for my automotive needs.
Name: J**** M******
Date: 2023-09-29 00:10:20
Rating: 5
Comment: Always get great service from this location. If you have a tire need, you have to come here.
Name: P**** M R********
Date: 2023-09-23 05:06:24
Rating: 5
Comment: My entire experience at this Big Brand Tire was stellar (fantastic) starting at front desk! Bought set of five (5) tires from Big Brand Santa Barbara in 2016. Came in to this Thousand Oaks/Newbury Park location with an apparent foreign object lefty front tire. Not only did the crew inspect and repair that tire they rotated all five (5) tires (including full size spare), checked air and sent me on my way. Great example of a company and its locations AND crews that stands with their customers! BBTS is the bee’s knees in my book!
Name: S********* R*********
Date: 2023-09-19 22:03:15
Rating: 5
Comment: Very cool people, very uncomplicated process. Helped me out on an alignment. Thanks guys!
Name: R****** S****
Date: 2023-09-16 20:40:46
Rating: 5
Comment: Always a pleasure to see our hard working community friends take good care of our families vehicles. Thank you Big Brand. Customers for over 30 years.
Name: Y****** S***
Date: 2023-09-02 19:31:15
Rating: 5
Comment: A great tire store with professional people and great service. Highly recommended!
Name: S***** M*****
Date: 2023-08-06 00:27:14
Rating: 5
Comment: Always trust Big Brand to find me great tires at a great price. Theyre always honest and do great work
Name: T***** F*****
Date: 2023-08-05 16:21:08
Rating: 5
Comment: Can’t recommend this place enough! Great service and prices, and they don’t charge for work they cannot do, but they are happy to share their findings no matter what!
Name: B**** L***
Date: 2023-08-04 21:46:14
Rating: 5
Comment: Great service and fast! Competitive prices, professional, great selection & great communication.
Name: N***** A*****
Date: 2023-07-31 16:49:16
Rating: 5
Comment: I’ve been going to this Newbury Park location of Big Brand for years. Staff has always been very nice, and they’ve never been pushy when it comes to things my car may or may not need. I’ve never felt as though they were trying to get me to do things that really didn’t need to be done.
Name: R*** K****
Date: 2023-07-21 20:36:36
Rating: 5
Comment: Worked with me on getting best dealNeed to keep car going for another few months
Name: J*** C***
Date: 2023-07-14 20:32:27
Rating: 5
Comment: I had an oil change and major diagnosis done and Stewart the manager was very professional, personable and knowledgeable. It was a pleasure and rewarding to see that level of customer service. I would encourage everyone to make this their go to place for auto repairs and improvements.
Name: j***** g****
Date: 2023-07-11 22:06:22
Rating: 5
Comment: They were super professional and changed my tiers fast.
Name: K******** B****
Date: 2023-07-04 12:11:17
Rating: 5
Comment: Good communication; friendly, expert service; discounts applied when available. Were regular customers.
Name: C***** K****
Date: 2023-06-18 15:44:49
Rating: 5
Comment: Great experience with Big Brand! Friendly folks and fast service.
Name: N*** J******
Date: 2023-06-15 20:36:33
Rating: 5
Comment: Professional staff and quality work, Ill never go anywhere else to have my car serviced. Keep up the great work!
Name: M*** C****
Date: 2023-05-22 23:19:42
Rating: 1
Comment: Arrived at 1:20 for a1:30 apointment. After one hour an 25 minutes, Iooked out thw front door. My car hadnt moved. 5 minutes later, the guy said it was almost ready. At 3:25, it was ready. I told them that it took over 2 hours to get to tbis point. No explanation, a short i apologize for that. I yildhim i wouldnt return. Outside, the car was STILL being worked on. They couldnt re set the service interval on the vehicle. 10 minutes after being told my car was ready, i finally left. 2 hours an 15 minutes for an oil change that had an appointnent for. I usually go there to get my oil changed, and Ive biught a couple of sets of tires there. Not one more service or product f4om them.
Name: A***** W*****
Date: 2023-05-17 22:26:42
Rating: 5
Comment: Always great service. Took care of my tire replacement and covered it under a warranty
Name: K*** R****
Date: 2023-04-26 23:55:20
Rating: 5
Comment: Please don’t go anywhere else if you want trusted, honest, hardworking people to ensure you’re safe to go on your journey on the roads!! People are accommodating and friendly! Pricing is good too. Definitely stop in or make an appointment
Name: R***** W*****
Date: 2023-04-17 06:11:27
Rating: 5
Comment: Have been using BigBrand Tires for several years. Great service and fast service.
Name: V********
Date: 2023-04-15 02:37:35
Rating: 5
Comment: Fast service fair pricing. Staff is smart and theyknow their job. Great results every time, wont go anywhere else.
Name: B******* R*****
Date: 2023-04-07 21:51:46
Rating: 2
Comment: Very nice gentleman, but told my wife it would take about 30 minutes to rotate the tires. We made an appointment for 1230. They didn’t take the car in till 130, then it took them an hour. If it’s going to take that long it’s fine, but let us know so my wife isn’t stuck at a tire shop with a cranky toddler for two hours.
Name: p** c********
Date: 2023-03-25 22:39:44
Rating: 4
Comment: I have noticed that they arent good on making appointments. You always have to wait at least an hour after your appt. time before they get to your car.The last time i went there to get tires i waited 3.5 hrs for it to be done. Thats too long!I didnt have a choice and had to wait for it to be done you would think that them knowing that, that they would try a little harder to get my car done in a timely manner. Or at least after the amount of time they said it would take, let you know that it was going to take alot longer than expected.
Name: E**** C*******
Date: 2023-03-07 21:00:19
Rating: 5
Comment: I had a flat tire on my SUV which I got repaired with an external plug at a nearby gas station. That plug started to leak and I then took my car to another big-named tire store and they told me its not repairable and I would have to get a new tire for over three hundred dollars. I thought Ill get a second opinion and took my vehicle to Big Brand Tire & Service in Newbury Park Road. Ulysees told me that theyll check to see if its repairable and I would have to leave my vehicle there for a couple of hours. I then got a call later letting me know that my vehicle is ready for pickup and that they were able to repair the tire. The best part - no-charge for the tire repair (otherwise known as F-R-E-E), even though I did not originally purchase my tires from them. Who does that these days?!!! I was absolutely amazed and highly recommend this store for your tire and other vehicle services.
Name: I** G****** F********
Date: 2023-03-03 17:21:33
Rating: 5
Comment: I had a great experience with my car service! My rear left tire had a bad puncture and needed to be replaced. The tire wasn’t readily available so they had to pick it up from a different facility and it got replaced quickly. I highly recommend this store!
Name: A***** S******
Date: 2023-03-02 04:38:31
Rating: 5
Comment: Awesome service. Always greeted with a smile and all employees are super helpful. Got a nail in my tire, or a large staple I found out, and rushed over there. The service man fit me in and fixed my tire promptly! Highly recommend
Name: M**** S*****
Date: 2023-02-25 02:11:12
Rating: 5
Comment: The Newbury Park location is wonderful. They are very honest. They don’t tell you, you need something when you don’t. You can tell them the budget you have and they will do everything they can to service you!
Name: D***** K*****
Date: 2023-02-16 17:36:05
Rating: 5
Comment: Friendly, super quick service. Was a walk in and they had the tire repaired in under a half hour.
Name: J****** F*****
Date: 2023-02-09 02:01:59
Rating: 5
Comment: Stu was great. I could tell my car was in great hands with the guys at Big Brand. Thank you!
Name: C***** M***
Date: 2023-02-08 01:44:06
Rating: 5
Comment: Great crew! GREAT kind service. Was kinda desperate to get to work. They had VERY cool kid ( sweet) give me a lift to work after dropping off car, Whew!!!! THEN they rescued me again by KINDLY picking me up from work! Got one kid a burger, owe the other kid!!! Completely HAPPY!
Name: J***** D******
Date: 2023-02-05 00:54:44
Rating: 5
Comment: Fantastic service and Surprisingly fast given how busy they were. Ivan was super helpful in the office, and Jerry did great work on my patch job.
Name: S****** J******
Date: 2023-02-02 03:43:36
Rating: 5
Comment: Feb 2023 My battery died at 6pm and Big Brands came through for me! Road assistance jumped my car for me, I called Big Brand Tires, not only did they have the best prices, they were the only ones who could even do the work same day, plus they were super nice! This is my 2nd 5 Star experience with Big Brand Tires in Newbury Park! Thanks guys!Jan 2023 Wow! So glad I found these guys! Ivan and all the guys were so helpful and understanding, 5 star treatment from beginning to end. I like that I can get everything done at one place: oil change, tire rotation, etc. I got tires with an honest inspection, said I didn’t need brakes yet. They helped me save money. I would definitely recommend them.
Name: J*** E*******
Date: 2023-01-28 18:05:55
Rating: 5
Comment: I’ve been going to this service center for a long time now and for several cars. Service is quick and staff are friendly and professional.
Name: R**** B******
Date: 2023-01-26 00:39:09
Rating: 5
Comment: Everyone is very professional, I love the schedule board front desk that shows me the status of my project.The Facility is very clean, The service is professional, the team is knowledgeable and friendly.This is not the closest to my house, but I keep coming back here because I really trust these guys and gals.
Name: L** M********
Date: 2023-01-21 05:29:40
Rating: 5
Comment: Very good service and friendly help. Ulysses especially was very kind, warm and helpful and a big smile.
Name: A******** H*******
Date: 2023-01-18 01:30:06
Rating: 5
Comment: Always great service and friendly team members to greet, help and keep you updated throughout the process of one’s visit.
Name: K****** S******
Date: 2023-01-11 17:58:31
Rating: 5
Comment: Super fast and good work! Incredibly professional. Stuart Johnson was amazing and helped me out!
Name: S** W****
Date: 2022-12-22 02:03:31
Rating: 5
Comment: Went in for an oil change and a tire rotation. Decided to have them do an all vehicle inspection they found a cracked engine mount bushing. They replaced it at a reasonable cost. My car car now rides so smooth. I thought it was a transmission problem….not. Thanks for your mechanics expertise. I’ll be back in 5K miles or sooner if need be.
Name: E******** H***
Date: 2022-12-07 02:19:01
Rating: 5
Comment: Great service! Thanks for going out of your way to help us get our hard to find tire and get us on our way!
Name: S**** C******
Date: 2022-12-04 20:12:35
Rating: 5
Comment: Love the BBT!! My check engine light came on and called to see if they could get in in same day. They did and had it done by end of day. Shout out to Thomas for all his help!
Name: K**** F**********
Date: 2022-11-23 18:11:39
Rating: 5
Comment: First off, let me start by saying I am not easily impressed and have ridiculously high expectations. I stay at the Four Seasons, fly first class, and drive exotic automobiles…..yep I’m that guy.Anyway, the team at Newbury Park is exceptional! From Stuart at the helm to “DJ Voice Nate”, to Thomas, and Miguel in the shop, these guys are top notch, are super professional and just are good guys.Nordstrom only hires nice people. Their philosophy is that you can train someone how to do a job, but you can’t teach someone how to be nice. These guys do both. And yes, I just compared a tire shop to Nordstroms, but Big Brand employs a lot of nice people that are very knowledgeable.And yes, repair shops are known to take advantage of consumers and typically have condescending attitudes, but not these guys. They explain everything and never pressure you into doing anything that you don’t need.Anyway it’s very refreshing and well done to the team at Big Brand-Newbury park!
Name: F******** M*****
Date: 2022-11-22 22:48:13
Rating: 5
Comment: Went there coz dealership told me I urgently needed wheel alignment. The crew were nice and honest. They told me that Alignment is in borderline. Not really urgent but at least they were very honest. It took them 10 to 15 mins to do the alignment. They will check first and assess if alignment is really needed which is free. Rotation is included and you need not to pay extra. They also fix flat tire for free. Thanks to the guy who helped me. I got the 3 year service. They told me I can visit anytime if I feel any pull on my car which is awesome. Wonderful service!!! Worth the money you paid for!!!
Name: S***** C*****
Date: 2022-11-15 01:30:00
Rating: 5
Comment: I needed to replace 1 tire of the four I had purchased here. The guy I talked to gave me a discount which was nice. The work was done promptly.
Name: B**** M******
Date: 2022-11-02 23:50:40
Rating: 5
Comment: They fixed my flat and rotated my tires for free (and I did not buy the tires from them). Amazing service. I’ll return here in the future!
Name: J**** W
Date: 2022-10-22 04:31:15
Rating: 5
Comment: Very pleased with the customer service and work done on my car. Thomas, Walter, Nate and Aaron were especially helpful and were fair with the price for work done.
Name: I***** A*******
Date: 2022-10-14 02:45:58
Rating: 5
Comment: Stopped by with out an appointment, service was great and although it was close to lunch time. They took the time to fix my flat tire and look into my suspension. Absolute pros!
Name: M****** H*****
Date: 2022-10-13 19:09:46
Rating: 5
Comment: My go-to shop for flat repairs! Excellent service and a very experienced staff. I trust them with all of my cars!
Name: K**** V****
Date: 2022-10-03 04:45:57
Rating: 5
Comment: Caring employees, excellent work, great prices. The attitude and concern of everyone there was excellent and made you feel appreciated. They were friendly, efficient in what they performed and gave you complete confidence in there work.
Name: S****** R**
Date: 2022-09-26 17:14:20
Rating: 5
Comment: Very friendly and quick. Very reasonable price and excellent service. Every one here is very welcoming
Name: E****** M*******
Date: 2022-09-24 00:42:27
Rating: 5
Comment: The tires I selected were not available at the moment, so they messaged me with several alternatives, until we found whats was best for me. Very professional, 100 % will come back
Name: # J***** D S***
Date: 2022-08-29 22:20:18
Rating: 1
Comment: Reservation team is horrible I made a reservation to have my oil changed and rescheduled my whole day. I get there and they tell me that my apt was in Santa Barbara. When I obviously live in thousand oaks. Called spoke with manager said it would be 2 hours to get me in and no discount for this huge inconvenience. Do not recommend
Name: J**** O****
Date: 2022-08-26 21:56:02
Rating: 5
Comment: Tony was excellent and super helpful! I really appreciate all his help and all the mechanics that fixed my car. They are super fast and efficient. Ive bought tires for all my vehicles here as well. I recommend!
Name: K****** K****
Date: 2022-08-20 00:49:29
Rating: 5
Comment: I was recommended from a friend to go to Big Brand Tire after several places wouldn’t patch my tire but wanted me to buy a new one. I was not disappointed. They did it, no problem!!! And best of all, it was for Free! I was so pleased! I will go here from now on for all my tire needs!!!
Name: M*** C******
Date: 2022-08-02 01:20:51
Rating: 5
Comment: I always use BB Tires in Newbury Park.They get straight onto the service in a timely manner. Consistent quality of work. I took my SUV in for some front axle work but on the way there had a little fender bender. The plastic bumper was pushed in.When I picked the car up they had taken a heat gun to the bumper and restored the original shape for no charge. Great service guys!
Name: H**** K**
Date: 2022-08-01 18:46:15
Rating: 5
Comment: I love this tires service place. Every problem I had with tires, sensors, they solved/fixed (as complementary❤️). Its so easy to schedule an appointment. All technicians seem to knowledgeable about what they do and friendly, I greatly appreciated for their quickly service.
Name: L*** C******
Date: 2022-07-31 03:41:45
Rating: 5
Comment: Excellent service, repaired a tire after removing a large screw from the tread of a tire no more than three weeks from new. Very professional and courteous.
Name: N***** K****
Date: 2022-07-28 22:40:09
Rating: 5
Comment: Very professional service. Easy to get appointment . Cheaper compared to dealers . Seemed honest enough to only make recommendations for absolutely necessary replacements. Less than 60 minutes for regular services .
Name: C*** C*******
Date: 2022-07-18 02:25:32
Rating: 5
Comment: Wow what a great first experience and many more to come. Super friendly staff, attentive and got my car down in record time. Bravo Newbury Park Team! See you next time.
Name: H**** S****
Date: 2022-06-27 21:01:19
Rating: 5
Comment: Highly recommended. Im a recent widow and generally wary of navigating the world of car repairs but these people are wonderful. Courteous, honest, and professional in every way. They located the problem with my tire and fixed it in half an hour at no charge. My daughter recommended to me and now Im a customer for life.
Name: B*** G***
Date: 2022-05-31 23:51:07
Rating: 5
Comment: Very helpful, very friendly, professional and fast. Better deals than Costco. From our Tesla to our Hyundai, Big Brand on Newbury Road is the only tire center we need.
Name: M*** P******
Date: 2022-05-28 00:54:40
Rating: 1
Comment: Just bought tires at the Newbury Park Location. Very poor customer service. Once the tires were off the car waited 90 minutes while the installer was screwing around and playing with his phone. finally said something and they went back to work on my car. Will not be going back to this location.
Name: C**** C
Date: 2022-05-16 23:25:36
Rating: 5
Comment: Great experience at this Big Brand location. The Manager Juan is amazing! He is positive, professional, and personable. Thanks for the amazing service Juan! Its people like you who make customers want to return for future service.
Name: B******* L****
Date: 2022-04-26 23:08:01
Rating: 5
Comment: Everyone in the shop was super helpful to fix any problems I had and did it in a very timely manner. Once I stated my problem, without any second to spare, they asked questions and got down to the root of the problem. I will be going back here for any future car issues/tires/maintenance.
Name: R***** H******
Date: 2022-04-24 04:25:47
Rating: 5
Comment: I just purchased a new set of tires for my TLX A Spec. I received a very fair quote from the dealership, but I wanted to check in with Big Brand Tires, as I have purchased many sets of tires from them over the years. Big Brand gave me a better price, considerably, plus the after service commitment is the big bonus. I give the highest possible rating to the Newbury Park Shop. Always great service, people, and value.
Name: T**** M*******
Date: 2022-04-14 00:49:55
Rating: 5
Comment: They were awesome got in right away to look at my tire ...repaired it in no time and I was on my way no charge amazing service......
Name: S****
Date: 2022-04-13 22:06:06
Rating: 5
Comment: The guys were great, my grandson says thank you for the candy bar. They were quick, nice and their price was less than at other places. What more can you ask for?👍
Name: E**** O*******
Date: 2022-03-28 05:02:45
Rating: 5
Comment: The guys are always so great to my girlfriend and I whenever we need work done. Will is always so helpful and always does his best with whatever service we need taking care of. Thank you all!
Name: M*** K***
Date: 2022-03-21 22:32:55
Rating: 5
Comment: Took Audi there for an alignment and they did a great job. They also noticed another issue that I’ll be getting fixed. Good people and reasonable prices.
Name: H*** K******
Date: 2022-03-19 20:46:19
Rating: 5
Comment: They had our battery changed in no time and got us on our way. Excellent experience with Big Brand before in purchasing tires due to a puncture.
Name: M***** G
Date: 2022-03-08 06:28:05
Rating: 1
Comment: This place is horrible.. customer service lacks.. store manager and his right hand manager.Brought my car in on Saturday for a simple patch job (Tires were purchased here) they never called me. Sunday they are closed so they kept car for 3 days.They also lied on top saying the called me.Never coming back hereNeeded tires for my 2018 Honda got a great deal at American tire depot and customer service there is great. Taking my business there even though drive is longer..
Name: A** C***
Date: 2022-02-26 16:22:48
Rating: 1
Comment: I don’t normally leave reviews, but twice in the past few months I had issues with my tire pressure light coming on a couple times in 2-3 weeks. Both times took it in to Big Brand at this location and they said nothing was wrong. First time, I took it to the dealership after and they found a nail in the tire and patched it. Today, I took it into Big Brand in Encino after taking it to Thousand Oaks last week (light came on repeatedly) and they found the nail in the tire that I had said was there. It wasn’t there last week I guess, though a mechanic had told me a couple days before taking it into the Thousand Oaks location that there was a nail, and today they found it exactly where the mechanic had said it would be. Not opposed to Big Brand as a whole, but not sure what is going on with this location
Name: K C G******
Date: 2022-02-11 16:24:48
Rating: 5
Comment: Orderd 2 sets of tires thru the call center who were super knowledgeable on my vehicle and the type of tire that fit best..Next day the crew on-site installed both sets on my vehicles, and provided alignments within a few hours.Excellent experience and with my local research felt they have the best price in town.Im very happy to support local businesses when they go above and beyond.Thanks Big Brand
Name: S**** S*******
Date: 2022-01-21 16:32:41
Rating: 5
Comment: Always fast with answers and great customer service, they obtained some rare tires 3 days faster than anyone else. Repeat customer already.
Name: J*** P****** J*
Date: 2022-01-20 00:19:44
Rating: 5
Comment: They have great staff and have always done a professional job on all our tires. Very quick service. The only place I would go for tires.
Name: T*********** k
Date: 2021-10-15 23:04:13
Rating: 5
Comment: Very good tire service, I have ever seen. All the employees are very friendly. I given a business two times, but they fixed my flat tires without any penny. These guys make you feel very comfortable.
Name: J*** G******
Date: 2021-07-29 01:28:17
Rating: 5
Comment: Recommended by my mechanic as the “go to” place for tires and told to ask for Juan. Needed basic tires for my daughter’s older car for local driving and was getting quotes in the high $700s to $1000 for premium tires. Spoke to Juan at 12:30 pm, got 3:00 appt, out the door by 4! $422.17 total and they ride sublime!
Name: c***** m******
Date: 2021-07-02 02:58:05
Rating: 5
Comment: Tony was great with assisting me with my trip and best price I got on my front brakes! Thank you to everyone at the Newbury park big brand tires team its nice to have a shop I can bring my vehicle too and be at ease! Im rolling again!
Name: K** D****
Date: 2021-06-24 00:46:11
Rating: 5
Comment: Good service worth the wait. The assistant manager pitched and installed our tires when they get busy. Very professional and even made sure to reset the sensor! Recommended tire shop!
Name: S*********** l***
Date: 2021-04-09 19:57:38
Rating: 5
Comment: Want to say thanks to Juan, was very helpful went over all options and got me in and out of as quick as he can! Highly recommend this place . And again thank you juan and staff for all your hard work!
Name: W**** M****
Date: 2021-02-28 15:50:30
Rating: 5
Comment: Ive been to numerous Big Brand locations over the last 20 years with 4 different vehicles. They have always been amazing. Not once have I had a bad experience from everything from standard oil changes/ tire rotations, new tires and brakes, suspension, ect. Always happy, helpful, and make it super easy to get what you need done.
Name: E**** L***
Date: 2021-02-06 05:11:44
Rating: 1
Comment: UNBELIEVABLE ! I went in on a last minute flat (they advertise free flat fixed)@4:00pm Friday. Clearly an emergency situation . I was told Id have to leave the car. .an hour and a half wait. Then, a tech came out & told me the torea were cracked & old (untrue), that the tires need to be replaced & they could not just fix the flat. I would gave to buy 1,2 or 4 tires. I didnt need an UPSELL, I needed a free flat fix, as advertised. I was near my home, and didnt want to take a chance. I see this was their moment to bamboozle a female. I barely got them to put some air in the tires to make it over to my regular mechanic. .who btw confirmed that I had a nail in the tire and didnt need a new tire or 2, 4 new tires! GREATLY disappointed in this place.
Name: J*** S
Date: 2021-01-15 20:33:35
Rating: 1
Comment: Worst experience at a tire shop in my life. Ill try to keep this short. Ordered $1700 worth of tires and made a first-thing in the morning appointment for a week later. Got there at 7:45 for an 8:30 appointment. First person there just after 8 told me they changed their hours and didnt open until 9:00. Left the truck for four tires and an alignment. I warned them that they will probably need to replace the pitman and idler arm as it has been a while. Got a call at about 1:00 saying they received the parts and it would be done soon. Call about 3:00 and they said it would be done by the end of the day (they close at 5:00). I arrive at 4:30, truck is in the air, nobody is working on it, pitman and idler arms hadnt been replaced yet. Counter staff is nothing but rude and make it seem like I am inconveniencing them asking about my truck. I end up walking circles around the parking lot for the next FOUR HOURS. Yes, until 8:30 at night when they tell me I should call for a ride because they wont be able to finish my truck that night. They claim problems with the Pitman arm yet last time it was replaced it was the Big Brand in Camarillo and the time before that it was California Tire down the street. I picked my truck up at about noon the following day with no new pitman arm and a promise the alignment was perfect. It is not perfect. The truck changes lanes on the freeway in about 3-4 seconds from letting go of the wheel. Did I mention I have a lot of automotive experience including being a mechanic quite a while ago and the guys in the shop were feeding me all sorts of BS about what was going on. I need another alignment but I will never go back to this shop. I regret everything about my $2000 purchase and visit.
Name: B****** T*****
Date: 2020-10-29 20:24:16
Rating: 5
Comment: The people here have always fixed what needed fixing and have not ever tried to upsell me on something that was not in fact needed. This is one of the good spots, good mechanics, and trustworthy people. This is my go to for a quick repair or replacement hands down. Highly recommended. Thanks guys!
Name: S**** M*****
Date: 2020-09-21 17:17:08
Rating: 5
Comment: My car needed a simple tire rotation and on a busy saturday they not only got me in and done, they did it a half hour quicker than they had quoted me. Super friendly and solid guys
Name: J******* W*********
Date: 2020-07-29 21:37:16
Rating: 5
Comment: Went in to Big Brand in Thousand Oaks and received exceptional customer service ... and exceptional service to my vehicle.Thank you, Tony, Juan, and Jason for all taking care of me and my vehicle. Truly appreciative of you and the team.A special shout out goes to Walter (I believe that’s the mechanic’s name) who brought my car back to ‘new’ again!Big Brand T.O. has once again provided Big Value and the investment was more than worth it!
Name: g*********
Date: 2020-07-24 19:10:37
Rating: 5
Comment: Fire time buying tires here and I had a great experience. The team is nice and professional. They practiced safe measures for a COVID safe environment and experience. They were on-time and honored their estimate (no hidden fees!). I recommend them and will return myself when needed.
Name: M*** H*****
Date: 2020-07-22 06:11:22
Rating: 5
Comment: Helpful and friendly staff. Great service. Technicians are also knowledgeable about tires and servicing. Balancing, rotation, and even oil change services are also available. They are also COVID- compliant.
Name: T*** R*******
Date: 2020-07-16 17:40:07
Rating: 4
Comment: Big Brand Tire was very professional in all aspects of our two visits so far. They have shown to be caring and gracious personally, and top notch professionally, while still being very competitive in pricing.I would very much recommend them for all tire needs, oil changes and basic car repairs.
Name: A**** C*****
Date: 2020-05-28 21:53:40
Rating: 1
Comment: I made an appointment to get my two front tires replaced on my vehicle, I arrived a bit early drop off my car and they told me it should be ready within an hour. I showed up 2 hours later to pick up my car and they were just driving into the shop to start working on my vehicle . Two hours later, when it should have been done an hour earlier. I think customer service and respect for your time is not that important to this place.
Name: J*** M*****
Date: 2019-11-26 01:44:51
Rating: 4
Comment: Simple tire replacement and alignment- I have no idea where that curb came from. Regardless, Jesse was very thorough in finding a replacement tire and putting back on the road. Downside is the phone is touted to a central number. Communion is quite difficult. This drops my overall rating.
Name: G*** P****
Date: 2019-10-27 21:36:07
Rating: 5
Comment: Phenomenal service every time. The staff are exceptionally courteous. Im certainly no mechanic, but I am very proactive about keeping my car in good condition. I used to take my car to Jiffy Lube for oil changes and such, but now I do all my regular service (tire rotation, brakes, transmission service, oil change) at Big Brand Tire. The staff have great integrity as well- they dont try to upsell anything outrageous. They just give the customer the facts and let them make the decisions about their vehicle.
Name: M********* P**********
Date: 2019-07-29 06:25:16
Rating: 3
Comment: Really irritated-what was supposed to be a specific local support purchase ended up being a significant waste of personal time, and thus money. To be clear, the staff there at this location was very professional and helpful, the issue centered around the disconnect with the Big Brand corporate call center, where I called to make my appointment.I work in NoHo, and can throw a rock at 2 different major tire stores, (Americas Tire/Mountainview Tire), as well as a whole host of smaller independent tire shops. The Smart money would have been to just keep it simple and take my 2 vehicles worth of tire needs to one of these at lunch. Instead, I choose to support local and go out of my way and leave work early AFTER calling the Big Brand appointment line and confirming that all of my tire needs were scheduled at 4pm, and would take 45 minutes. Upon showing up, I was informed that they had been overbooked, and would do what they could to accommodate. The staff there were very polite, and tried to make the best of a bad situation to get through all the customers, so I recognize its not their fault. When all was said and done, I walked out of there just North of 6:15pmWhat I am not stoked about is that leaving work early cost me money, and my time spent there was tripled. While I always want to try and buy local to where I live and support our local economy, an experience like this makes it hard to justify Rolling the dice again. Whats the point of making an appointment when it made ZERO difference, especially when theres the additional time waste of looking up their number and making the call and scheduling it all beforehand?!To top it off, 4 of the new tires we bought went on rims that were brought in without tires, but we still paid 4 tire disposal fees. At that point, it was past closing time, and after the 2+ hours I spent, (Wasted) there, I was over it, time is money and I just wanted to get on with the rest of my now limited evening.Sooooo, in conclusion;#1 I wasted time making an appointment#2 The appointment time was severely overbooked#3 My 45 minute completion time was TRIPLED#4 I overpaid for a service that wasnt even provided#5 I now have to spend even more time providing a reviewWhy is it that in a small, privately held company, my issues werent followed up? Its been several months-more than plenty of time. I want to support and buy locally at Big Brand, but frankly, it would be foolish to do it all over again at this point. I understand that things Happen, I get it, but this whole experience reeked of amateur hour, and the bottom line was that it cost me more in money out of my pocket, as well as valuable personal time. As of right now, my motivation to take a chance again on them or recommend them is pretty low, and thats NOT what Id like it to be. There are half a dozen tire shops in a 10 mile radius from our residence, certainly plenty of other choices...UPDATE- BB corporate reached out after this review, and made the effort to help make things right. Worked things out, though its not clear if their scheduling service dept has been improved. Nonetheless, will still be going there to do business, the core group of guys there are still solid.
Name: i******** t** c*****
Date: 2019-06-28 21:12:37
Rating: 1
Comment: Went to get a front end alignment they adjusted the toe and tried to tell me there is no adjustment on the strut on my Acura integra. I laughed because the strut mount has nothing to do with alignment on double wishbone suspension which is standard on all Honda manufactured cars and yes I have adjustable upper control arms but they popped the hood to try and look lol dont go here they dont know cars I would have been better measuring it out in my drive way. dont go to someone who doesnt care enough to know what their doing
Name: A***** P***
Date: 2019-04-20 22:51:54
Rating: 5
Comment: Ive always had good experiences with this store and Ive been taking my car here for tire and brake work since 2012. The guys who check you in at the front are great. I went today to get new tires on my car. Jessie made it quick and easy to get me new tires on my car that day. I waited about two hours and got a great deal. I trust this store to do work on my car. Id recommend this store to anyone needing tire or brake work on their car.
Name: B K
Date: 2019-03-23 19:02:07
Rating: 4
Comment: The staff is nice and really helpful. Their prices can be a little high sometimes though and I still have a hard time trusting them after my Crown Vic died faster thanks to break repairs gone bad about 5 years ago.
Name: H***** S*******
Date: 2019-03-13 01:15:34
Rating: 5
Comment: Friendly and fast, every time. We usually end up being helped by Jesse (the assistant manager) and he gets us out quickly and explains things along the way. So glad to have these guys close by!
Name: J**** L*****
Date: 2018-12-26 22:42:17
Rating: 1
Comment: Big Brand Tire & Service answers the question “How can you possibly mess up an oil change?”How do you botch an oil change?1) I had to fight to get them to honor the oil change price they advertised.2) Mechanic stated alignment was off on all 4 tires…when I had them aligned only 3 months prior. While it’s possible the tires became misaligned in that time, it is FAR more likely that an alignment shop was UPSELLING an unnecessary service.3) They did NOT check nor top off the tire pressure or fluids. (I knew they were low going in…I wanted to test them). It’s also very unlikely they performed the tire rotation their coupon stated they would do.4) They did not channel the draining oil; causing the oil to flow over and on top of the car’s undercarriage/engine splash shield. It was dripping old oil in my garage and driveway for months.5) They CRACKED my LOWER RADIATOR DRAIN PLUG (looks like a large plastic butterfly nut)…probably when yanking out the old oil filter across from it. This caused a slow and unnoticeable coolant leak. (The dripping old oil described above masked the dripping coolant). Only when driving on the 101 up the Conejo grade and the with a red-lining water temp needle did the problem become apparent. Luckily I was able to diagnose the issue and replace only the drain plug and refill the coolant rather than pay for an entire new radiator.Avoid them at all costs. I don’t care how cheap they advertise their oil changes.
Name: C**** B******
Date: 2018-12-06 15:45:05
Rating: 5
Comment: Great tire place. I’ve taken all my cars here and the always give me great service. And if you can make an appointment, even better. The prices are competitive and if you need brakes are an oil change, they can handle that as well.
Name: T****** T*********
Date: 2018-10-24 17:14:44
Rating: 5
Comment: I have been a regular at BBT for the past 4 years. Greg, Jason, and other staff members continually do everything they can to provide excellent service and 100% satisfaction. As a woman, I feel completely comfortable and well informed as to the various needs of my car. It truly is an exceptional place.
Name: P*** K****
Date: 2018-04-13 04:26:22
Rating: 5
Comment: Outstanding Service arrived for my appointment and was out in less then a hour. Did get a battery for my vehicle. Very helpful staff I will be going back there if I need service anytime soon.
Name: P**********
Date: 2018-03-31 03:17:47
Rating: 5
Comment: JJ has been my tire wizard whenever I need him for years, doesnt matter if im getting a flat fixed, a alignment done, a fresh set of rubber or just have a tricky auto question Im not clear about. He has always been the best to go to if you want to ensure the job is done right. No one will take care of you and your vehicle like this guy and his great team at Big Brand.
Name: R*** S****
Date: 2017-08-24 19:07:10
Rating: 4
Comment: We use Big Brand Tire for our fleet of vehicles. They are honest, prompt and fair. Jason the manager there for a few years now is always willing to work with us on schedules and helps keep our vehicles up and running.
Name: A** S****
Date: 2017-08-09 17:39:45
Rating: 5
Comment: My family and I have gone to Big Brand for all our car needs since moving to the area. All of the staff is extremely nice, helpful and friendly. I have never had such an easy experience with car trouble before coming here! Highly recommend to anyone!
Name: A****** L*****
Date: 2017-06-14 18:35:48
Rating: 5
Comment: Big Brand Tire got a great selection of tires and rims. Rebates and coupons bring the prices to the level below what you get at the known price club. I bring three of our family cars here for oil changes, brake and suspension jobs . Service is quick and professional . Young guys at the counter are courteous and always willing to help.
Name: G******* f***** I*******
Date: 2016-05-12 20:50:52
Rating: 5
Comment: Been getting tires from Big Brand for 10 years. So I knew they were great for tires, flats, alignments. Today I went to the dealer for a brake quote. $674. I went to big brand, $200. Further affirmation that this place is the best.
Name: M*** D*
Date: 2015-11-23 04:45:18
Rating: 5
Comment: Very friendly service. Aaron and Ryan helped me get the best price for new tires and their service was fast. They really seemed like they knew what they were doing. Would definitely go back and recommend friends.
Name: A***** C****
Date: 2015-11-19 15:14:44
Rating: 3
Comment: Decent place for tires and alignment. Oil change prices are outrageous without a coupon. Forget getting any real work done there, their labor cost is $110 an hour- more expensive than my ASE certified mechanic
Name: K**** C******
Date: 2015-08-01 17:55:29
Rating: 2
Comment: They have gone downhill, customer for over 25 yrs, never going back again, rotate tires and leave them under inflated, last rotation and brake check everything is fine, next service i need new rotars! that expense should be on them, they blew the inspection.They are not training their techs correctly and it shows.
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Name: P*** M****
Date: 2024-06-30 22:51:42
Rating: 5
Comment: Excellent customer service excellent tire choices. I have gone through approximately four sets of tires at several warranty claims cannot ask for any better service. Thank you, Big.